Terms of service

Last Updated: October 21, 2026

1. STOCK, BATCH DISPATCH & DEMAND

PINK FLARE jeans are made and shipped in production batches. Each batch is quality-checked before it ships, and orders are fulfilled in the order we receive them. When you buy, you accept that availability and your place in the dispatch queue depend on the batch queue at the time you order.

2. DELIVERY TIMES

  • Getting your order ready: 1–3 business days.
  • On the way to you: 7–15 business days.
  • Total delivery window: by completing a purchase, you accept a delivery window of up to 18 business days from the order date.
  • Busy periods: at times of exceptional demand, processing can take up to 5 extra business days. If your order is affected, we'll email you.

A delay within these windows is a normal part of fulfilment. It isn't a breach of contract, and it isn't a valid reason for a refund or chargeback.

3. PRODUCT IMAGES & AI ASSISTANCE

We use digital tools, including AI-assisted creative previews, to show our products on this site, so the images are illustrative. The jeans you receive may differ slightly in denim wash, print colour and print placement. How they look also depends on lighting, your screen and the size you buy.

4. ORDER ACCEPTANCE

When you place an order with PINK FLARE, you're making an offer to buy. We can accept or decline your order at our discretion. Your order is accepted only when we confirm it and your payment has been received and processed. If we don't accept, change or cancel your order, we'll try to let you know using the email, billing address or phone number you gave at checkout.

5. CANCELLATIONS

You can cancel within 12 hours of placing your order. After that, your order is assigned to a dispatch batch, handling costs have been incurred, and it can't be cancelled. You'll need to receive it and then follow our Refund Policy.

6. OUR RIGHT TO CANCEL ORDERS

We may refuse or cancel any order, including for pricing or description errors, or where shipping to a remote area costs more than the sale makes feasible. If we cancel, we refund you in full straight away.

7. TITLE & RISK OF LOSS

Ownership of the products, and the risk of loss, passes to you once we hand your order to the carrier. PINK FLARE isn't responsible for loss, theft, damage or delay after the carrier has accepted the parcel. Problems after dispatch are resolved with the carrier, or under Shipping Protection if you bought it.

8. CUSTOMS, DUTIES & TAXES

Any sales tax is calculated and shown at checkout. If an unexpected local customs or import charge ever comes up, the recipient is the importer of record and is responsible for paying it.

9. WEAR & CARE (IMPORTANT)

  • PINK FLARE jeans are adult clothing. Each pair has a sheer mesh panel set into both outer seams. The mesh is sheer on purpose and is more delicate than the denim around it.
  • Keep the mesh away from sharp jewelry, Velcro, rough surfaces and pet claws, which can snag or tear it.
  • Turn the jeans inside out, machine wash cold on a gentle cycle, and hang to dry. Don't use bleach or a tumble dryer, and never iron the mesh panel or the print.
  • The flare hem is cut long so it skims the floor. Take care on stairs and escalators, and wear shoes that suit the length.
  • Check your jeans before wearing them. If a seam or the panel is damaged, stop wearing them and contact us via the Contact page.

PINK FLARE accepts no liability for damage or injury caused by misuse, alterations, or wear and care that goes against the guidance above.

10. INTELLECTUAL PROPERTY

Everything on this site belongs to PINK FLARE or its licensors and is protected by intellectual property laws. That includes the product designs, photos, videos, text and graphics, the PINK FLARE name and logo, and the way they're arranged. You may use the site for personal, non-commercial purposes only. You may not copy, distribute, change, publicly display or republish any of it without our written permission.

11. OUR RELATIONSHIP WITH SHOPIFY

This store runs on Shopify. All sales are made directly with PINK FLARE, not with Shopify. Shopify isn't responsible for any part of a sale between you and PINK FLARE, including any injury, damage or loss caused by products you buy. You release Shopify and its affiliates from all claims related to those sales.

12. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales. Any dispute will be resolved in the courts of England and Wales.

13. YOUR ACCEPTANCE

By completing checkout, you confirm you've read and accepted these Terms of Service, the Refund Policy, the Shipping Policy and the Privacy Policy. That includes their timelines, eligibility conditions, evidence requirements, exclusions, wear-and-care conditions and dispute steps.

14. CONTACT US BEFORE A CHARGEBACK

By placing an order, you agree to contact PINK FLARE via the Contact page first, and to give us at least seven (7) business days to resolve the issue, before you open a chargeback. We'll contest a chargeback with our courier evidence and our messages with you if either of these applies:

  • it was opened without a good-faith attempt to resolve the issue with us first
  • it's for a parcel with a confirmed courier delivery scan to the order address

15. NO PARTIAL REFUNDS

We don't give partial refunds. If a return is approved under the Refund Policy, you get either (a) a full refund once the item is back with us in eligible condition, or (b) no refund, and you keep the item.