Shipping policy

Last Updated: October 21, 2026

1. PROCESSING & DELIVERY TIMES

  • Getting your order ready: 1–3 business days.
  • On the way to you: 7–15 business days.
  • Total delivery window: by placing an order, you accept a delivery window of up to 18 business days from the order date.
  • Busy periods: processing can take up to 5 extra business days at peak times. If your order is affected, we'll email you.
  • Priority Delivery (add-on, if offered): moves your order to the front of the dispatch queue for the earliest courier collection. It doesn't change the carrier's transit time.

A delay within these windows is a normal part of fulfilment. It isn't grounds for a refund, chargeback or dispute.

2. WHERE WE SHIP

We ship to addresses in the United States. Prices are in US dollars (USD).

3. CARRIERS

Orders ship with tracked courier and postal services. A parcel may pass between carriers on its way to you, and a local US carrier makes the final delivery.

4. TRACKING

We email you a tracking number as soon as your order ships. You can follow it on the Track Your Order page on our store or at 17track.net. Tracking may not show movement until the parcel's first carrier scan. Some parcels also go quiet for a few days during the handover between carriers. Both are normal and don't mean your parcel is lost.

5. CUSTOMS, DUTIES & TAXES

Any sales tax is calculated and shown at checkout. If a carrier ever asks you for an unexpected import or local charge, contact us via the Contact page before paying it. If you refuse a charge and the parcel is returned to us as a result, you aren't entitled to a refund.

6. ADDRESS CHANGES & UNDELIVERABLE PARCELS

You can change your address within 12 hours of placing your order. After the order ships, use the carrier's tracking page. If a parcel comes back to us because of a wrong address, a refusal or repeated failed delivery attempts, you pay the cost of sending it again.

7. "DELIVERED" STATUS & LOST PARCELS

A parcel the carrier marks "Delivered" counts as delivered. PINK FLARE isn't responsible for parcels taken from doorsteps, mailboxes or shared areas, or signed for by a neighbour, after a confirmed delivery. A parcel counts as lost in transit only after 45 business days from dispatch with no tracking movement.

8. SHIPPING PROTECTION (ADD-ON)

If you bought Shipping Protection, your order is covered against loss in transit, transit damage and verified non-delivery. Claim within 30 days of the expected delivery date, with the evidence listed in our Refund Policy.

9. FORCE MAJEURE

PINK FLARE isn't liable for delays caused by things outside our reasonable control, such as natural disasters, strikes, customs holdups, port closures or supply-chain problems.

10. CONTACT

For shipping questions, message us via the Contact page.

11. ACCEPTANCE

By completing checkout, you confirm you've read and accepted this Shipping Policy, the Refund Policy and the Terms of Service.